Return Policy
At WrapMyDevice, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward return process. Please read the details of our return policy below.
Returns Eligibility
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- We accept returns within 30 days from the date of delivery.
- To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- Custom or personalized products (such as custom wraps or skins) are non-returnable, unless they arrive damaged or defective.
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Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at wrapmydevice1990@gmail.com within 15 days of receiving your order. Include your order number and the reason for the return.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to send the product back.
- Package Your Return: Carefully package the item in its original packaging to prevent damage during shipping. Ensure the RMA number is clearly marked on the package.
- Ship the Return: Ship the item to the address provided by our customer service team. Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, a refund will be processed to your original payment method.
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- Refund Processing Time: Please allow 5-10 business days for the refund to reflect on your account, depending on your payment provider.
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Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order for the replacement.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at wrapmydevice1990@gmail.com. We will:
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- Provide a replacement at no additional cost or issue a full refund.
- Cover the cost of return shipping for damaged or defective items.
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Non-Returnable Items
The following items are non-returnable:
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- Custom, personalized, or made-to-order products (unless defective).
- Products that have been opened or used, unless defective.
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Contact Us
If you have any questions or concerns about our return policy, feel free to reach out to our customer service team at wrapmydevice1990@gmail.com .