FAQ's

Find answers to common questions and get the information you need quickly!

Shopping Information

What are your shipping options?

We offer standard, expedited, and express shipping options. The costs and delivery times vary depending on your location and the selected shipping method, which will be displayed at checkout.

Is my payment information secure?

Yes, your payment information is completely secure. At WrapMyDevice, we use industry-standard encryption and secure payment gateways to protect your personal and financial data during transactions.

Our website is protected with SSL (Secure Sockets Layer) technology, ensuring all data exchanged between you and our site is encrypted. Additionally, we comply with PCI DSS (Payment Card Industry Data Security Standards) to provide a safe and reliable shopping experience.

We never store your full payment details on our servers. For added convenience and security, you can use trusted payment options like VisaCard, MasterCard, JazzCash, Easypaisa, Nayapay, and SadaPay.

If you have any concerns about payment security, feel free to contact our support team.

What should I do if I don’t receive my order?

If your order hasn’t arrived within the estimated delivery time, here’s what you can do:

  1. Check your tracking information:
    Locate the tracking number provided in your shipping confirmation email. Use the tracking link to see the status and location of your package.

  2. Verify your shipping address:
    Ensure the address you provided during checkout is accurate. If there’s an error, contact our support team for assistance.

  3. Look for delivery attempts:
    Sometimes, carriers may attempt delivery when you’re unavailable. Check for a delivery notice or contact your local post office or courier service to confirm if they’re holding your package.

  4. Allow for delays:
    External factors like weather, customs clearance (for international orders), or carrier delays may occasionally impact delivery times.

  5. Contact customer support:
    If your order is still missing after these steps, reach out to our customer support team at [Insert Contact Email/Phone]. Provide your order number and any relevant details, and we’ll investigate the issue and work to resolve it quickly, whether through reshipping or refunding your order.

Your satisfaction is our priority, and we’re here to ensure you receive your purchase as expected.

Do you charge sales tax?

Sales tax may apply depending on your location and local regulations. Any applicable taxes will be calculated and displayed during checkout.

How long does it take to process and ship my order?

Delivery times depend on your location and the shipping method you choose at checkout.

  • Standard Shipping: Typically takes 5–10 business days.
  • Expedited Shipping: Usually delivered within 3–5 business days.
  • Express Shipping: Arrives in 1–3 business days.

Once your order is shipped, you will receive a tracking number to monitor its progress. For international orders, delivery times may vary due to customs clearance and local postal services.

Please note that processing time is typically 1–3 business days before shipping,

Are your products available in physical stores?

Currently, WrapMyDevice operates exclusively online. This allows us to offer a wider range of designs, customization options, and competitive pricing that might not be possible in physical retail stores. Shopping online also gives you the flexibility to shop at your convenience, without the need to visit a physical location.

By shopping directly on our website, you can browse our full catalog, access exclusive online promotions, and customize wraps or skins to perfectly suit your device. We update our product range frequently, so you’ll always have access to the latest designs and customization features as soon as they’re available.

While we don’t have physical stores at this time, we are constantly evaluating new ways to serve our customers better, so stay tuned for updates! We’re considering options like pop-up shops or potential retail partnerships to give our customers more ways to experience our products in person in the future.

In the meantime, our online store is designed for a seamless shopping experience, and our customer support team is always available to assist you. Whether you have questions about sizing, customization options, or need help navigating our website, we’re here to ensure your shopping experience is smooth and enjoyable.

We’re committed to delivering high-quality products directly to you, and we’re always looking for innovative ways to improve our services. Stay connected with us through our website or social media channels for news about future updates and potential in-person experiences!

Thank you for supporting our online store—we look forward to continuing to serve you with the best in device customization!

Payment Information

What payment methods do you accept?

We accept a variety of secure payment methods, including direct bank transfer, Visa, MasterCard, JazzCash, Easypaisa, Nayapay, and SadaPay. You can choose the method that works best for you during checkout to complete your purchase securely.

What should I do if my payment is declined?

If your payment is declined, double-check that your billing information matches the details provided by your card issuer. If the issue persists, try using a different payment method or contact your bank for assistance.

Can I receive a receipt for my purchase?

Yes, you will receive an order confirmation and receipt via email once your purchase is completed. You can also log into your account at any time to access past orders and receipts.

Is it safe to enter my payment information on your website?

Yes, your payment information is completely secure. We use SSL encryption and comply with PCI DSS standards to ensure your payment details are protected. Additionally, we partner with trusted payment processors to provide a safe and reliable checkout experience.

Can I change my payment method after placing an order?

Once an order is placed and processed, we’re unable to modify the payment method. If you need assistance with payment issues, please contact our support team as soon as possible. If the order has not been processed yet, we may be able to help you update your payment method.

Will I be charged any hidden fees?

No, there are no hidden fees associated with your purchase. The price displayed during checkout includes all applicable charges, including shipping and taxes (if applicable).

Orders and Returns

Can I track my order?

Yes, once your order has shipped, you’ll receive a tracking number via email to monitor your package's progress. You can track your order using the provided link. If you encounter any issues or delays with tracking, feel free to reach out to our support team for assistance.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. Provide your order number and photos of the issue, and we will arrange for a replacement or refund.

What is your return policy?

We offer a 15 days return policy for most items. The product must be in its original condition, and the return request should be made within the return window. Custom or personalized items may not be eligible for returns unless there is an issue with the product.Return Policy 

How do I cancel my order?

If you wish to cancel your order, please contact our support team immediately. If the order hasn’t been processed or shipped yet, we may be able to cancel it. Once an order is shipped, it cannot be canceled, but you can return it once it arrives.

How can I return an item?

To return an item, please contact our customer support team for return instructions. Items must be returned within in 2 days in unused condition, and the return shipping costs may apply. Please ensure that the item is in its original packaging to qualify for a return.

When will I receive my refund?

Once we receive your returned item and it is inspected, we will process your refund. Refunds are typically issued within 7–10 business days, depending on your payment method. Please note that depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.